GENERAL

Do you travel outside of Sioux Falls area?

We are based in Sioux Falls, South Dakota and do not charge a travel/mileage fee for clients with 15 miles. For clients over 15 miles we have a small travel/mileage fee of $2 per mile.

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Are your services limited to the Upper Midwest or do you also travel?
Our service is available nationwide. Cost is dependent on location and extent of travel but we are happy to discuss the details based on your location and specific needs.

PREPARATION

What do I need to do to prepare for the day of filming?
Mainly to ask yourself and family members what if any area of life you’d like to focus on, particular stories, events or experiences that you’d like to make sure to cover. And for package II and III clients collecting the photos or items that you’d like included in the video for us to capture on the day of filming.

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DAY OF FILMING

Where will the interview take place?

When we arrive at your home we will discuss what will work best to have in the background and what works best for natural lighting.

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How long will the filming session be?

When we arrive we will setup our camera(s), lighting and audio equipment which usually only takes about 30 minutes, then depending on your Legacy video package choice anywhere from one-four hours.

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That sounds like a long day.

We will break frequently to give you ample time and are very sensitive to your physical comfort and enjoyment of the process.
 

FINAL VIDEO

How will the final video be viewed?
With all our packages you will have private access to view and share your final video, in addition to the hard copy digital files we provide to you to use as you like.

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How long does it take to receive the finished product?
The finished videos will be available approximately one month after the day of filming.

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Pricing

How much is the video?

We have special limited time introduction pricing with packages starting at $1590. We have flexible package choices with many add-ons to create the perfect Legacy keepsake which generations to come will enjoy.

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PAYMENT
What forms of payment do you accept?
We accept personal checks and credit cards.

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How are the payments structured?

• $500 advance is due when video session is booked

• 50% of balance is due at day of filming

• balance is paid upon completion of the final video

 

Is there a discount for interviewing multiple family members?
Yes, ask us about family discounts.

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REFERRAL PROGRAM

I have a referral card from a friend, how do I get that discount?

Please mention that to us and be sure and mark that discount on your information card which will be in your 'Welcome Pack'.

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How can I take advantage of the referral program?

In your 'Welcome Pack' will be a supply of referral cards which you can share with your family and friends and you too can start earning referral rewards.

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